RETURN POLICY
A. Retractation Right
The Client has a period of 30 calendar days from the date of receipt to return, at his expense, and under his responsibility, the ordered Product (s), without having to justify it. reasons
The products must / must be sent back to the DIM company in perfect condition, in its original packaging (s) and packaging (s), accompanied by the voucher (s). original and free cardboard label. The Products must have been purchased on the Site www.dim.com. Items returned incomplete, damaged, worn, damaged, used or dirty will not be refunded. Accessories that are an integral part of the finished product (such as products from one day to the next) must also be returned. A return can not be accepted if the bag or any other accessory is missing.
The Customer must return the products at his expense, along with the return receipt found in the section "my account - my returns" on the website dim.com, as well as the delivery note in which it is located. he will have surrounded the product (s) and the amount (s) returned.
If all the above conditions are met, DIM will reimburse the Customer for the total amount paid by the Customer when placing the order, including the initial delivery charge if it is a return of the entire order. . DIM will reimburse within a maximum period of 14 calendar days from the receipt of the returned Products. The effective date of the credit in your account may vary according to your bank contract.
In accordance with Article 3.C, DIM will credit the credit card used for the purchase, indicating to its supplier the information related to the order number.
It is the client's responsibility to keep any evidence of this return. Therefore, it is strongly recommended that the Customer return the Products by certified mail or by any other means that indicates a specific date.
In case the conditions of exercise of the right of withdrawal described above (in particular, for a return after 30days) are not respected, while the client redirected the product to DIM, the Customer may receive at its expense the DIM products that would have returned under the conditions in which they were returned to DIM.
There will be no exchange of purchases made online.
B. Product(s) not compliant with the order or defective
In case of non-conforming or defective products, you are invited to contact the customer service department that will indicate the procedure to follow.
Product(s) ordered not in accordance with the order or defective must be returned to the DIM company in its original packaging(s), accompanied by the delivered accessories (belt, sachets, etc.) of the delivery note and the original cardboard size label. The Product(s) must have been purchased at www.dim.com. Items returned incomplete, damaged, worn, damaged, used or dirty will not be refunded. Accessories that are an integral part of the finished product, such as overnight bags, must also be returned. A return can not be accepted if the bag or any other accessory is missing.
The return costs of the product (s) are the responsibility of DIM.
It is the client's responsibility to keep any evidence of this return.
If all of the above conditions are met, DIM will reimburse the Customer for the total amount of returned products and initial delivery fees within 14 calendar days after receiving the returned products. The effective date of the credit in your account may vary according to your bank contract.
In accordance with Article 3.C, DIM will credit the credit card used for the purchase, indicating to its supplier the information related to the order number.
In any case, these provisions do not deprive the Client of the benefit of the legal guarantees mentioned below.
The effective date of the credit in your account may vary according to your bank contract.
