A. Payment Terms
Any order placed on the Site must be paid by the Client immediately after the order is validated by debiting their bank account. The total price of the order (payable in Euros) due by the Client is the amount indicated on the Order Form, and it includes delivery fees.
DIM only accepts the following payment methods:
- PayPal®
- Credit cards: American Express®, Visa®, and MasterCard®
The Client therefore authorizes their bank in advance to debit their account based on the records or statements transmitted via the payment module, even in the absence of invoices signed by the cardholder. DIM products ordered remain the property of DIM until full payment is received by DIM.
For this purpose, the Client guarantees to DIM that they are the holder of the bank card and that the name on the card to be debited is their own. They will then provide, in a secure online environment, the sixteen-digit card number, expiration date, and the visual cryptogram numbers on the back of their card.
DIM has implemented a system that guarantees secure online payment: it uses S.S.L. encryption (Secure Socket Layer) that protects all payment-related data.
As part of online payments, and to combat internet fraud, a verification process will be conducted with the relevant banking institutions. It is specified that DIM neither collects nor stores the Client’s bank card details.
Payment information is subject to automated data processing separate from that of DIM.
The order will only be shipped after the payment method is verified and debit authorization is received from the Client’s card. In the event that, for any reason (opposition, refusal by the issuing center, etc.), the Client’s payment cannot be processed, the purchase process on the Site will be canceled. The card will be debited no earlier than the time of order shipment.
B. Order Confirmation
Once payment is made, a summary document of the order, written in French (hereinafter referred to as the "Order Confirmation"), will be sent without delay to the Client at the email address provided during their registration on the website. This document includes all the elements of the contract between the Parties.
By keeping this email and/or printing it, the Client has proof of the order, which DIM recommends keeping. The Client must immediately notify DIM’s Customer Service of any errors and/or omissions contained in this summary. Additionally, the Client can access their order history by clicking on the "My Account" and "My Orders" icons.
Furthermore, DIM keeps records of any order of 120 Euros or more for 10 years from the date of the order and makes them available to the Client upon simple request addressed to: DIM e-Commerce France, 2, rue des Martinets, 92500 Rueil Malmaison, France.
Moreover, regardless of the order amount, the Client will have the option to access the invoice of their order(s) by clicking on the "My Account" icon.
C. Delivery
The products will be delivered to the address indicated by the Client on the order form, exclusively within mainland France (including Corsica).
Several shipping options with respective delivery times are offered to the Client:
| Country | Delivery Location | Delivery Type | Carrier | Delivery Time |
|---|---|---|---|---|
| France | Home | Express | Chronopost | Around 1-2 business days |
| France | Home | Standard | Colissimo | Around 3-4 business days |
| France | Home | Standard | Colis Privé | Around 3-4 business days |
| France | Pickup Point | Express | Chronopost | Around 1-2 business days |
| France | Pickup Point | Standard | Colissimo | Around 2-3 business days |
The delivery times start from the day following payment of the order, and delivery will occur no later than 30 days after the payment date.
Shipping fees, payable by the Client, will be detailed during the ordering process.
Once the ordered DIM products are shipped, DIM will send the Client a confirmation email, along with a tracking number for the order.
In case the Client does not receive the order within the stated delivery time, they must contact Customer Service at 0806 14 00 66, available Monday to Friday from 9:00 AM to 7:00 PM, or Saturday from 9:00 AM to 4:00 PM. The Client may cancel their order. Any amounts paid by the Client will be refunded within 14 calendar days from the date of their request, excluding any other compensation. The actual crediting date on the Client’s account may vary depending on their bank agreement.
